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Regional Government>Current Page

At the Region, we understand that finding the right government services is important, we can help. If you have any questions, comments or concerns contact us at Regional Inquiries. If you have technical questions about the website, contact Ryan Lee in Information Technology Services.
General inquiries about government programs and services can be accessed three ways:
  • By email:
    		• regionalinquiries@region.waterloo.on.ca
  • By phone:
    		• 519-575-4400
  • In person
    		• 8:30am-4:30pm; 99 Regina St S, Waterloo (main lobby)
    8:30am-4:30pm; 150 Frederick St, Kitchener (2nd floor)
    8:30am-4:30pm; 150 Main St, Cambridge (main lobby)

    General inquiry services available at the above locations include:

    • GRT Tickets & monthly passes
    • Watering By-law permit applications
    • Applications for Regional Housing
    • Passport Applications
    • Birth Certificate Applications
    • Social Insurance Applications
    • And much more.....

    Help us answer your call better!

    The Region of Waterloo is carrying out a study to determine the most efficient and effective way to handle calls from the public’s point of view.
    We need your help to improve our services by completing an on-line survey at http://www.atfocus.ca/link/RoWSurvey or by participating in a one hour focus group (to be held in rural and city locations and at different times of day). All information from the on-line survey and focus groups is received directly by the consultant to the project, AtFocus Inc., and will be treated as confidential. Individual data will at no time be provided to the Region.

    To sign up for a focus group or if you have any questions, please contact Ann Derry, Supervisor of Citizen Service, at ADerry@regionofwaterloo.ca or 519-575-4757 Ext. 3934.


    Within this webpage you will find department contact lists and links to people who can answer your general questions about Regional services. This page contains general contact information including telephone numbers, fax numbers and email addresses.


    Our general mailing address is:
    Region of Waterloo
    150 Frederick St.
    P.O. Box 9051 Station 'C'
    Kitchener, Ontario
    N2G 4J3


    Departmental Contact Information
    (Click to open/close the details)

    Show details for Public HealthPublic Health
    Show details for Corporate Resources DepartmentCorporate Resources Department
    Show details for Finance DepartmentFinance Department
    Show details for Human Resources DepartmentHuman Resources Department
    Show details for Planning, Housing & Community ServicesPlanning, Housing & Community Services
    Show details for Social Services DepartmentSocial Services Department
    Hide details for Transportation & Environmental Services DepartmentTransportation & Environmental Services Department

    - E-mail
    PhoneFax
    - 7th Flr, 150 Frederick St., Kitchener N2G 4J3
    General Info. - Admin.519-575-4558519-575-4453
    Design & Construction Division
    6th Fl, 150 Frederick St.
    Kitchener    		519-575-4550519-575-4430
    Grand River Transit Services Division
    250 Strasburg Rd.
    Kitchener N2E 3M6    		519-585-7555519-585-1060
    General Inquiries - GRT519-585-7999
    Mobility Plus - North519-585-7597 x7295
    Mobility Plus - South519-623-8490
    Transportation Division
    General519-575-4558519-575-4453
    Region of Waterloo International Airport519-648-2256519-648-3540
    Roads (Op Centre)519-575-4504 519-650-8209
    519-650-8200
    Heidelberg Yard519-699-5558519-699-5851
    North Dumfries Yard519-621-1983519-621-5746
    Philipsburg Yard519-634-5529519-634-5704
    Signs/Signals519-575-4575519-650-8209
    Waste Management Division
    General519-575-4752519-575-4452
    Waste Management Centre519-883-5100519-747-4944
    Water Services Division
    General519-575-4426519-575-4452
    Environmental Enforcement Services (Lab)519-575-4505519-650-8270
    Greenbrook Water Treatment Plant519-571-6211519-745-3111
    Mannheim Water Treatment Plant519-571-6200519-743-5654


    Show details for Associated AgenciesAssociated Agencies

    Note
    1. : E-mail Link
    Area and Email Link
    Phone
    General Inquiries for all Departments
    (Council & Administrative Srvs. Div.)
    150 Frederick St.
    Kitchener N2G 4J3
    519-575-4400
    Regional Chair's Office
    1st Floor, 150 Frederick St.,
    Kitchener N2G 4J3
    519-575-4585
    Waterloo Region Crime Prevention Council
    1st Floor, 99 Regina St.,
    Waterloo N2J 4V3
    519-883-2304
    Regional Councillors
    1st Floor, 150 Frederick St.,
    Kitchener N2G 4J3
    519-575-4581
    Chief Administrator's Office
    1st Floor, 150 Frederick St.,
    Kitchener N2G 4J3
    519-575-4561
    Emergency Planning
    519-575-4740