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At the Region, we understand that finding the right government services is important, we can help. If you have any questions, comments or concerns contact us at Regional Inquiries. If you have technical questions about the website, contact Ryan Lee in Information Technology Services.
| General inquiries about government programs and services can be accessed three ways: |
By email: | regionalinquiries@region.waterloo.on.ca |
By phone: | 519-575-4400 |
In person | 8:30am-4:30pm; 99 Regina St S, Waterloo (main lobby) |
 | 8:30am-4:30pm; 150 Frederick St, Kitchener (2nd floor) |
| 8:30am-4:30pm; 150 Main St, Cambridge (main lobby) |
General inquiry services available at the above locations include:
- GRT Tickets & monthly passes
- Watering By-law permit applications
- Applications for Regional Housing
- Passport Applications
- Birth Certificate Applications
- Social Insurance Applications
- And much more.....
 Help us answer your call better!
The Region of Waterloo is carrying out a study to determine the most efficient and effective way to handle calls from the public’s point of view.
We need your help to improve our services by completing an on-line survey at http://www.atfocus.ca/link/RoWSurvey or by participating in a one hour focus group (to be held in rural and city locations and at different times of day). All information from the on-line survey and focus groups is received directly by the consultant to the project, AtFocus Inc., and will be treated as confidential. Individual data will at no time be provided to the Region.
To sign up for a focus group or if you have any questions, please contact Ann Derry, Supervisor of Citizen Service, at ADerry@regionofwaterloo.ca or 519-575-4757 Ext. 3934.
Within this webpage you will find department contact lists and links to people who can answer your general questions about Regional services. This page contains general contact information including telephone numbers, fax numbers and email addresses.
Our general mailing address is:
Region of Waterloo
150 Frederick St.
P.O. Box 9051 Station 'C'
Kitchener, Ontario
N2G 4J3
Departmental Contact Information
(Click  to open/close the details)
 Public Health
Corporate Resources Department
Finance Department
Human Resources Department
Planning, Housing & Community Services
 Social Services Department
| Phone | Fax |
| K-W - 5th Flr, 99 Regina St. S., Box 1633, Waterloo N2J 4V3 |
| | 519-883-2234 |
| Cambridge (C) - 150 Main St., Cambridge N1R 8H6 |
| 519-740-5700 | 519-621-0117 |
| Social Planning & Admin. Services Child Care Division |
| General | 519-883-2195 | 519-883-2234 |
| Child Care Subsidy | 519-883-2200 | 519-746-7382 |
| Home Child Care | 519-883-2200 | 519-883-2234 |
| Home Child Care (C) | 519-740-5760 | 519-620-9665 |
| Infant Development | 519-883-2268 | 519-883-2234 |
| Child Care Administration | 519-883-2188 | 519-883-2234 |
| Edith MacIntosh Child Care Centre | 519-743-6344 | 519-743-5958 |
| Cambridge Preschool Education Centre | 519-622-4390 | 519-622-8516 |
| Christopher House Child Care Centre(C) | 519-621-6525 | 519-621-1463 |
| Kinsmen Child Care Centre(C) | 519-653-9933 | 519-653-2256 |
| Elmira Child Care Centre | 519-669-8411 | 519-669-3687 |
| Community Support Services Division |
Sunnyside Home
247 Franklin St.
Kitchener, N2A 1Y5 | 519-893-8482 | 519-893-8482 |
| Employment and Income Support |
| Application, Ontario Works | 519-883-2100 | n/a |
| General | 519-883-2010 | 519-883-2234 |
| Automation & Admin | 519-883-2019 | 519-884-8395 |
| Employment Services (KW) | 519-883-2101 | 519-883-2224 |
| Employment Services (C) | 519-740-5700 | 519-621-2599 |
| Family Support | 519-575-4733 | 519-575-4445 |
| Family Support (C) | 519-740-5743 | 519-621-0117 |
| Income Support | 519-883-2010 | 519-884-8395 |
| Income Support (C) | 519-740-5700 | 519-621-0117 |
| Special Services | 519-883-2281 | 519-883-2116 |
| Special Services (C) | 519-40-5700 | 519-621-0117 |
| Training, Policy & Appeals | 519-883-2311 | 519-883-2234 |
Transportation & Environmental Services Department
Associated Agencies
Note
1.  : E-mail Link | |
Area and Email Link | Phone |
General Inquiries for all Departments
(Council & Administrative Srvs. Div.) |
150 Frederick St.
Kitchener N2G 4J3 | 519-575-4400 |
| Regional Chair's Office
|
1st Floor, 150 Frederick St.,
Kitchener N2G 4J3 | 519-575-4585 |
| Waterloo Region Crime Prevention Council
|
1st Floor, 99 Regina St.,
Waterloo N2J 4V3 | 519-883-2304 |
| Regional Councillors
|
1st Floor, 150 Frederick St.,
Kitchener N2G 4J3 | 519-575-4581 |
| Chief Administrator's Office
|
1st Floor, 150 Frederick St.,
Kitchener N2G 4J3 | 519-575-4561 |
| Emergency Planning | 519-575-4740 |
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